Privacy policy

UniK — Privacy Policy

Last updated: October 10, 2026

UniK operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). UniK is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, shipping/recipient address, phone number, WhatsApp number, and email address.
  • Transaction and payment information including your orders, amounts, order history, and payment confirmations. Payments are processed by our third-party payment provider (Phajay / LailaoLab); we do not collect or store your full payment card numbers.
  • Account information including your username, password, preferences and settings.
  • Content you provide including images and descriptions you upload for purchase-on-request (sourcing) or forwarding, and product reviews you write.
  • Transaction activity including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you navigate the Services.

Personal Information Sources

We may collect personal information: directly from you (when you create an account, use the Services, or communicate with us); automatically through the Services (from your device and through cookies and similar technologies); from our service providers; and from our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. To perform our contract with you, process your payments, fulfill your orders (including purchase-on-request, forwarding, and pickup), remember your preferences, send notifications related to your account, manage your account, arrange shipping and delivery, enable you to post reviews, and create a customized shopping experience.
  • Marketing and Advertising. To send marketing and promotional communications (which you may opt out of) and to show relevant content, where permitted.
  • Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect or prevent fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
  • Communicating with You. To provide customer support and service communications, including via WhatsApp.
  • Legal Reasons. To comply with applicable law and respond to valid legal process, and to enforce our terms or policies.

How We Disclose Personal Information

  • With Shopify, payment providers (Phajay / LailaoLab), logistics and delivery partners, and other vendors who perform services on our behalf (e.g., IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services, in accordance with their own privacy notices.
  • When you direct, request, or consent to disclosure to third parties (such as to ship your products).
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may link to third-party websites or platforms. We are not responsible for the privacy or security of such sites, and our inclusion of such links does not imply endorsement. Please review their policies before using them.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of 13 (or the age of majority in your jurisdiction). If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee “perfect security.” How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes. Completed order, payment, and settlement records may be retained for a limited period as required by tax and accounting law, then deleted; retained records are de-identified where possible.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access / Know.
  • Right to Delete. You can delete your account and personal data in the app (My Page → Delete account) or by contacting us using the details below.
  • Right to Correct.
  • Right of Portability.
  • Managing Communication Preferences. You may opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional messages about your account or orders.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request and will respond within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy here and update the “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at support@uniklao.com, call +856 20 9958 3777, or contact us at ASEAN Mall, Vientiane, Laos. UniK is operated by UNICORN IT Sole Co., Ltd.